“Splyt” mobile application software (App) available on the Google Android Play Store and the Apple app store site (App Sites), once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device).
This policy sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.
The privacy policies applying to the App Sites are those of the proprietors of the App Sites for which we have no responsibility or liability.
For the purpose of the Data Protection Act 1998, the data controller is Splyt Technologies Ltd of 83 Baker Street, London W1U 6AG.
We may collect and process the following data about you:
Information provided at the time of registering to use the App or any of the Services, subscribing to any of the Services, or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Us, and when you report a problem with the App (“Submitted Information”).
if you contact us, We may keep a record of that correspondence or call;
We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them;
details of transactions you carry out through the App and of the fulfilment of your orders.
Device information: We may collect information about the Device or any computer you may use to download the App, including, where available, the Device's unique identifiers, operating system, browser type and mobile network information as well as the Device's telephone number, for system administration and to report aggregate information to our advertisers. We may associate Device information with Submitted Information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
Location information: when you use one of our location-enabled Services, We may collect and process information about your actual location. Some of these Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by deleting the App.
Log information: when you use the Services, We may automatically collect and store certain information in server logs, including but not limited to internet protocol (IP) addresses, internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps.
Unique application numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted. Where We have given you (or where you have chosen) a password that enables you to access the App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the App; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.
We may collect and store personal data on your Device using application data caches and browser web storage (including HTML 5) and other technology.
Certain Services may include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.
We may use information held about you in the following ways:
To ensure that content from our App is presented in the most effective manner for you and for your Device.
To provide you with information, products or services that you request from us or that We feel may interest you (including content and advertising tailored to your interests).
To carry out our obligations arising from any contracts entered into between you and us, including the processing of payments by a third-party provider of payment processing services.
To allow you to participate in interactive features of the App and the Services (if any), when you choose to do so.
To maintain, protect and improve the App and the Services.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services that may be of interest to you. We or they may contact you about these.
We request that users of our Services who have shared our Services with you provide feedback to indicate whether their experience was either positive or negative (“Ratings”). You agree that these Ratings may be disclosed to future users of the Services with whom you may share.
We do not disclose information about identifiable individuals to our advertisers, but We may provide them with aggregate information about our users (for example, We may inform them that 500 menaged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in a particular town or postcode). We may make use of the personal data We have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
We may disclose your personal information to third parties:
In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
If Splyt Technologies Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If We are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
In order to:
protect the rights, property or safety of Splyt Technologies Ltd our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
share your Ratings in the manner set out above.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by emailing email@example.com.
The App may, from time to time, contain links to and from the websites of our partner networks,advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
The Data Protection Act 1998 gives you the right to access information held about you. Your right ofaccess can be exercised in accordance with that Act. Any access request may be subject to a fee of£10 to meet our costs in providing you with details of the information We hold about you.
Should you wish to access your personal data and correct, update or delete it please email firstname.lastname@example.org for further information.
The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.
These Terms will apply to any contract between us for the provision of Services to you (Contract).
Please read these Terms carefully and make sure that you understand them, before ordering any Services from our App. Please note that before using the Services you will be asked to set up a personal account (Splyt Account) and agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Services from our App.
We amend these Terms from time to time as set out in clause 7.
These Terms, and any Contract between us, are only in the English language.
1.1 We operate the mobile software application known as “Splyt”. We are Splyt Technologies Ltd, a company registered in England and Wales under company number 8900720 and with our main trading address at 83 Baker Street, London W1U 6AG. Our VAT number is GB 189532761.
1.2.1 If you wish to contact us, including because you have any complaints or queries, you can contact us by telephoning our customer service team at +442018688997 or by e-mailing us at email@example.com.
1.2.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us when you set up your Splyt Account.
Your use of our App is governed by our Terms of App Use and Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
3.1 We provide a service via our App to enable you to obtain quotes and make bookings for private hire vehicles, minicabs or taxis (Cars) provided by a licensed private hire operator or public taxi service (Operator).
3.2.1 book a Car and complete your selected journey alone or with your travelling party;
3.2.2 book a Car which is already carrying a passenger (Original Passenger), and share your selected journey with the Original Passenger (Ride Share); or
3.2.3 if you are the Original Passenger, accept or reject a Sharing Passenger (asdefined below).
3.3 If a passenger (Sharing Passenger) requests a Ride Share, that request will be sent to the driver, who will communicate to the Original Passenger:
3.4 The Original Passenger can elect to accept or reject the Sharing Passenger’s request for a Ride Share.
3.5 We are not responsible or liable in any way for the behaviour of or compatibility of any Sharing Passenger with any Original Passenger.
3.6 We are not a licensed private hire operator or public taxi service and we do not ourselves provide transportation services. Upon booking the Car for your journey you will be subject to, and the journey shall be governed by, the terms and conditions http://www.taxisverts.be/en/general-terms-of-sale/ of the Operator selected to carry out the journey, together with the provisions of clause 10 below. You acknowledge and agree that we are not responsible for and can accept no liability in relation to:
3.6.1 the behaviour, age, qualifications, character, medical fitness, route finding skills or driving ability of the driver of the Car; or
3.6.2 the suitability and condition of the Car itself.
3.7 If you have any complaint in relation to the service provided to you by the Car selected for your journey then your complaint must be made directly to the Operator concerned or raised with the driver of the Car directly. If you require the details of the Operator, please refer to the terms and conditions of the Operator, or email us at firstname.lastname@example.org.
5.1 You may only create a Splyt Account and order our Services if you are at least 18 years old.
6.1 Our App will guide you through the steps you need to take to place an order with us.
6.2 After you place an order, an on-screen notification will appear on the App acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.
6.3 We will confirm our acceptance to you by way of an on-screen notification on the App that confirms that a driver has been allocated to your order (Confirmation).
7.1 Every time you order Services from us, the Terms in force at the time of your order will applyto the Contract between you and us.
7.2 We may revise these Terms as they apply to your order from time to time.
7.3 Please check these Terms from time to time to take notice of any changes we made, asthey are binding on you.
8.1 Before you can order Services from us you will need to set up a Splyt Account. To do so, you will be required to provide us with certain personal information (including your name, address, email address, mobile telephone number and credit card details).
8.2 Splyt wll access your storage device for cached files to reduce your data consumption and also your photo gallery if you choose to select a gallery photo for your profile picture
9.1 When we have accepted your order in accordance with clause 6.3 you will become liable for payment for your journey.
9.2 The applicable rates payable for the services provided to you by the Operator can be viewed on the App, and may be amended from time to time. We may also from time to time offerpromotional rates or discounts (Promotions). We reserve the right to withdraw such Promotions at any time and without giving you prior notice.
9.3 Payment for the journey is taken automatically at the end of your journey using the creditcard details registered with us on your Splyt Account.
9.4 You may use your Splyt Account to pay a tip to the driver. Such payment will also be taken using the credit card details registered with us on your Splyt Account.
10.1 You may cancel without charge any journey you have requested pursuant to clauses 3.2.1 and 3.2.2 above PROVIDED THAT you cancel such request within 5 minutes of your initial request.
10.2 After 5 minutes has elapsed following your initial request, cancellations of any journey requested pursuant to clause 3.2.1 above shall incur a cancellation fee of £5, and cancellations of any journey requested pursuant to clause 3.2.2 above shall incur a cancellation fee.
10.3 If you are not at your requested location for pick-up by a Car within a period of 2 minutes following the arrival of a Car at that location, the driver of the Car may (at his sole discretion) cancel the journey, which shall incur a cancellation fee.
10.4 The cancellation fees referred to in this clause 10 shall be taken automatically using the credit card details registered with us on your Splyt Account.
10.5 If you feel that you have been charged unfairly in accordance with this clause 10, please contact us by telephoning our customer service team at +442018688997 or by e-mailing us at email@example.com.
11.1 We will be responsible for loss or damage you suffer that is a foreseeable result of ourbreach of these Terms by us or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
11.2 We do not in any way exclude or limit our liability for:
11.2.1 death or personal injury caused by our negligence; or
11.2.2 fraud or fraudulent misrepresentation;
11.3 Subject to clause 11.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £500.
11.4 Except as expressly stated in these Terms, we do not give any representations, conditions, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.2.
12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
13.1 When we refer, in these Terms, to in "writin", this will include e-mail.
13.2 You may contact us as described in clause 1.2.
13.3 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
14.1 We may transfer our rights and obligations under a Contract to another organisation, but thiswill not affect your rights or our obligations under these Terms. You have no right to transfer your rights or obligations under these Terms or any Contract.
14.2 These Terms are between you and us. No other person shall have any rights to enforce any of these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.5 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
14.6 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).